Koza Professional Services, desktop support

Desktop Support, Help Desk and Managed IT Services

The Koza Desktop Support, Help Desk and Managed IT Services team is available to troubleshoot technical issues related to office IT equipment and infrastructure. Our response times are under 5 minutes. Additionally, we work behind the scenes to ensure that our clients have a stable, efficient computing environment. We supply as-needed or customized SLA-based services to suit your budget and to fill the IT Help Desk and Support gaps in your organization. We are your IT Department, call us 613 212 5050 x 1.

All-Inclusive: Our all-inclusive Managed IT support services are designed with your organization and its mission in mind, providing services from C-level consultation to unlimited technical support to help you achieve your goals. Our clients find that the predictable fixed fee makes it easy to budget—you pay one monthly fee for our managed services no matter how often you need us. Contact us for an on-going support package that suits you business needs.

As-Needed: Our as-needed IT Help desk and support services are designed to help you where we are needed the most. We will handle everything from small problem resolutions to company level infrastructure projects successfully.

koza desktop-support

We help associations, not-for-profit and for-profit private sector with the following IT support tasks:

  • Desktop/laptop computers
    • Software installations, patching
    • Anti-virus, anti-spam, anti-malware setup
    • MS Office applications, including email, setup, support
    • IT network and connectivity
  • Work anywhere – remote connectivity setup, support
    • Secure access to your data and applications
    • Server farm 24/7 monitoring, maintenance and support – virtual or physical, proactive server management
  • Helpdesk – remote and onsite support for emergencies
  • Documents and applications backup and storage – on- or off-premises
  • Recommendations and advice on equipment, purchasing, hardware recycling
  • Proactive IT asset management
  • Conferences/symposia support
  • Facilitate other IT equipment and applications
  • Printers, audio-visual systems
  • Small-office accounting software support, e.g., QuickBooks, Sage

Our services will help your organization to:

Help Desk Services

Improve systems performance to increase productivity and lower operating costs

We are also able to improve your system’s reliability, making sure that it is consistently well maintained. We work behind the scenes to ensure that your computing environment runs smoothly.

Help Desk Services

Detect potential issues before they happen

To reduce downtime, we anticipate problems before they occur by conducting ongoing, proactive, network monitoring, regular on- and off-site data backup and security, the latest anti-malware and anti-spam applications, and automatic application updates and patching.

Cyber-Security Services

Cyber security – will Help you Protect your Business

We perform evaluations to determine where your greatest weakness are, and recommend solutions that are appropriate for your infrastructure.

Help Desk Services

Minimize delays due to unexpected technology issues

We can ensure that your server is backed up regularly and that your entire system is well maintained.

Help Desk Services

Employee change – focus on work and not on IT issues

We also accommodate changes in employees quickly. We can easily set up emails, server access, and other IT support services for new employees. As your organization grows we can setup new workstations or replace old ones. If someone leaves your organization, we can secure their data and ensure their exit goes smoothly.

Help Desk Services

Avoid staffing your own computer support – only pay for what you need Desktop Support

Whether you have an IT department or not, our desktop and server support services can help to reduce your overall IT costs. Rather than hiring a full-time systems administrator, you can let us take care of your IT needs for a fraction of the cost of salary and benefits.


We are proud of the work we do, here is some of the feedback from our clients.

shop desktop support

Order online – 1 Hour Desktop Support Services

Managed IT Services and Desktop Support is available for on-site service in the following areas: Ottawa downtown, Ottawa Market area, Kanata, Orleans, Stittsville, Carp, Arnprior, Perth, Prescott, Brockville, Casselman, Cornwall, Hawkesbury, Gatineau, Thurso, and Montebello.

Teck Cafe

Join us at Tech Café for one of our Seminars

We cover IT issues that are affecting businesses today.
Tech Cafe seminars can be attended locally at Koza IT Service’s boardroom (1 Nicholas Street, Suite 700 Ottawa) or by conference call.